Troubleshooting Samsung Printer Problems

Types of Samsung Printers

Before starting the trouble shooting process on your printer.  It is good to know which type of printer you personally have. Each printer type have internal specifications unique to them.

• Ink-jet printers
• Laser jet printers

Hardware Problems

Standard Tray Jam

If there is a paper jam in the standard tray:

• Gently pull the paper out from the tray.
• Make sure the paper is properly aligned.
• Check the fuser area if paper won't come out.

Toner Cartridge

1. If paper jam is around the toner cartridge:
2. Open the front cover of the printer and pull the toner cartridge out.
3. Cover the cartridge with a piece of paper.
4. If needed, remove manual tray.
5. Remove the jammed paper.
6. Replace the toner cartridge and close the cover.

WARNING: Do not expose the toner cartridge to light for more than a few minutes.

Also, DO NOT touch the green surface under the toner cartridge.

Red Light Warnings

If the printer displays a red light, consult the following:

Solid Red Light

• Check for a paper jam.
• Make sure the front cover is closed.
• Check if the printer has stopped working due to a major error.
• The toner cartridge is not properly installed.
• Contact a Samsung representative.

Blinking Red Light

• A minor error is occurring. Wait a few minutes and the printer will resolve the problem.
• Toner cartridge is low.
• Order a new toner cartridge.
• The toner cartridge needs to be replaced.

Hardware:

Configuration Problems

The printer is not selected as the default printer.

Printer may be configured incorrectly. Check the printer properties to make sure the settings are correct.

Power

Check the power cord connections in case the printer is not receiving power.

Out of Paper

The printer might be in manual feed mode and out of paper. Insert paper to the manual tray and press the cancel button on the control panel.

Paper Does Not Feed into Printer

• Paper might not be loaded correctly.
• Remove the paper and make sure the paper is aligned with the tray.
• Check that the guides are aligned correctly.
• There is too much paper in the tray.
• Remove excess paper from the tray.
• Paper is too thick.

Printer Prints the Wrong Text

Hardware

Printer cable is loose or needs to be replaced.

Before replacing the cable:

1. Disconnect the cable, wait five seconds.
2. Plug the cable back into the printer.
3. Try connecting the printer to a different computer and try a print job that was successful in the past.

If this does not work, then a new cable may be necessary.

Software

Wrong printer driver was selected.

The software application is malfunctioning.

Print another job from alternate application.

Current operating system is not working

Restart printer

Printer is Overheating

For general overheating problems, turn the printer off until cooled before using again.  If the issue remains, then the fans may need replacing.