Troubleshooting Xerox Printer Problems

More Troubleshooting Guides:

Types of Xerox Printers

Before starting the trouble shooting process on your printer. It is good to know which type of printer you personally have. Each printer type have internal specifications unique to them.

Ink-jet printers

Laser jet printers

Xerox printers

Dirty or Poor Quality Prints

Having problems with consistent output such as splotchy prints, unintentional grayscale or white lines? Here are a few common issues and solutions.

Output is single-sided

Make sure that you have installed the Lower Tray Assembly and that the Duplex Unit is inserted in the upper slot of the printer.

Make sure that you have loaded the paper tray with paper and installed it in the middle or lower slot of the printer.

Ensure the printer driver is configured to recognize the Lower Tray Assembly and Duplex Unit.

Ensure that you have made the selection for duplex printing, using one of the folowing methods:
- Front Panel: Under Duplex in the Printer Defaults menu.
- Print screen: Using a supported driver, select Print on Both Sides or 2-Sided Printing.

Off-set images

Check your application for correct image sizing.

Cut-off images

Check your application for image sizing.

Make sure that you are using the correct PPD file and have selected the correct page size.

Make sure that the correct size media is in the media tray.

Image shifts or Margins Are Incorrect (Macintosh)

Make sure that you have installed the driver for this printer, or the correct PPD file onto your Macintosh so that you can select the correct page sizes from the driver.

When printing on transparencies and your printer has the Automatic Duplex/Lower Tray Assembly, make sure that the transparency tray is installed in the middle tray slot.

Margins on the first side and second side of a duplex print are not aligned

Adjust the margins using the front panel margin adjust

Second side of a duplex print is upside-down

Select the correct method for binding preference in the front panel or the print screen.

Long-edge binding:Page turns on the long side, regardless of image orientation.

Short-edge binding: Page turns on the short side, regardless of image orientation.

Network and Connection Problems

What is a Printer Driver?

A driver performs three basic functions:

The driver translates the computer language of a document into a language the printer can understand.

As a link between the computer and the printer, the driver directs the computer where to send the printer job.

The driver also provides access to printer specific features such as extra trays, duplexing options, and print quality controls.

The device will not power ON

Make sure the power cord is firmly connected into a power outlet and the machine.

Connect another appliance to the power outlet to verify voltage.

5x11" original was not enlarged onto an 11x17" page

Ensure that the sensor on top of the Document Feeder tray is not covered.

11x17" paper can only be loaded into trays 1 and 2 - short edge feed.

Select a percentage for enlargement or select the required paper tray and auto resize.

Hardware Problems

Media Jams

Use Xerox media for best results.

Ensure that you use a high-quality laser paper.

Make sure that the Media Thickness Switch is set correctly for the media installed in the Multi-Purpose Tray.

For frequent paper jams, set the Media Thickness Switch to a thicker setting.

For media that is heavier than 90 g/m² (24 lb.), use the Multi-Purpose Tray rather than a media tray.

Ensure that the media is installed under the hooks at the front of the media tray.

Fan the paper or transparencies before installing them in their respective trays so they do not stick together.

Do not overfill the media tray, as indicated by the red line on the right side of the tray.

Clean the paper-feed rollers and paper-pick rollers.

Replace the Fuser Roll.

Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies:

Inkjet media are coated with a substance that may damage the Fuser.

Use only Xerox transparencies. Xerox does not guarantee the results of non-Xerox transparencies in Xerox printers.